As a Debt Recovery Specialist within our Corporate Debt Collection Team, your primary responsibility is to manage inbound and outbound telephone debt recovery activities in accordance with our Corporate Debt Collection Strategy. You will negotiate payment arrangements at various stages, including Pre-Court judgment and Court judgment. Your role also involves setting up and monitoring Attachment of Earnings, Payment Deduction Programme (PDP), and Attachment of Benefits, with the aim of maximizing automated debt recovery decisions to increase cost-effectiveness.
- Conduct inbound and outbound telephone debt recovery, negotiating payment arrangements, and adhering to the Corporate Debt Collection Strategy.
- Set up and closely monitor Attachment of Earnings, Payment Deduction Programme (PDP), and Attachment of Benefits processes.
- Strive to increase cost-effectiveness by minimizing manual collections and maximizing automated debt recovery decisions.
- Escalate delinquent accounts to the Team Leader/Manager when necessary, for advanced recovery methods or Court proceedings decisions.
- Collaborate with the Team Leader/Manager to carry out Pre Action Protocol procedures and Pre Court Recovery assessments before referring accounts for Legal Recovery.
- Ensure prompt completion of customer refunds, write-offs, queries, and payment allocations within the designated Corporate Debt Team timeframe.
- Establish and maintain strong working relationships with internal and external key stakeholders.
- Meet personal performance targets set by the Team Leader/Manager within specified time frames.
Exeter, Devon: reliably commute or plan to relocate before starting work (required)