Housing Officer

Accepting Applications

Job Information

Date Posted: 21/12/2023
Closing Date: 31/03/2024
Location: Exeter, Devon
Job Reference: JOB-1932
Salary: From 16.60 per Hour

Employment Type: Temporary

Job Description

Main Purpose:

  • Build strong relationships with tenants and customers.
  • Provide housing services to tenants and temporary residents, addressing anti-social behaviour.
  • Meet customer demand within allocated budgets.
  • Manage temporary accommodation and property under the council’s Social Lettings Agency.
  • Conduct regular inspections of properties and neighbourhoods to gain a deep understanding of customer needs.
  • Support the Service Lead in developing housing services.

Person Specification:

Qualifications & Knowledge:

  • Qualification to HNC level or proven relevant experience.
  • Membership of Chartered Institute of Housing.
  • Knowledge of housing legislation and landlord/tenant law.
  • Familiarity with risk management, lone working, and health and safety.

Special Requirements & Skills:

  • Over 3 years of experience delivering housing management services.
  • Proficient in relevant IT programs/systems.
  • Effective communication in multi-agency forums.
  • Demonstrated commitment to resident involvement.
  • Experience in case management of anti-social behaviour reports.
  • Strong organisational and workload prioritization skills.
  • Effective communication and negotiation skills.
  • Confidence in handling difficult circumstances.
  • Understanding and application of equality and diversity principles.
  • Ability to identify and address repairs and maintenance issues.
  • Positive attitude and high personal resilience.
  • Willingness to travel and attend meetings outside normal working hours.