Senior Revenue And Benefits Officer

Accepting Applications

Job Information

Date Posted: 05/01/2024
Closing Date: 01/03/2024
Location: Newton Abbot, Devon
Job Reference: JOB-1945
Salary: £19.40 per Hour

Employment Type: Temporary

Job Description

Our Client is offering a 6-month placement (with possible extension) for an experienced Council Tax and Recovery Officer in South Devon. The successful candidate will work in the busy Council Tax Team, responsible for billing, collection, and recovery of Council Tax liabilities.

Key Responsibilities:

  • Efficient billing, collection, and recovery of debt in accordance with legislation.
  • Decision-making on liability, reliefs, discounts, exemptions, and reductions.
  • Handling Direct Debit instructions, refunds, write-offs, and tracing absconders.
  • Negotiating payment arrangements to maximize recovery.
  • Monitoring cases with liability orders and taking appropriate recovery actions.
  • Referring accounts to authorised Enforcement or Collection Agents.
  • Initiating ‘Attachment to Earnings’ and ‘Attachment to Benefit’ orders.
  • Identifying and escalating cases for last resort recovery actions.
  • Maximising debt collection through targeted activities, e.g., telephone call campaigns.

Qualifications and Skills:

  • Ability to perform in-depth tasks and resolve problems effectively with minimal supervision.
  • Detailed knowledge of Revenue (Council Tax and enforcement) legislation.
  • 5+ years of experience in a Revenue and Benefit setting.
  • Proficient in using Civica systems (Open Revenues and D360) and Microsoft Office.
  • Strong negotiation skills and ability to communicate complex information.