Service & Breakdown Engineer

Accepting Applications

Job Information

Date Posted: 22/02/2024
Closing Date: 31/03/2024
Location: Tiverton, Devon
Job Reference: JOB-1937
Salary: Competitive DOE

Employment Type: Permanent

Job Description

Join our client’s dynamic team where every day brings new challenges and opportunities for growth. 


Key Responsibilities:

  • Travelling nationally to service boilers and ensuring all relevant paperwork is completed with precision and care.
  • Skilfully assessing parts and labour required for servicing, breakdowns, and follow-up actions.
  • Expertly troubleshooting issues and promptly attending breakdowns to minimise downtime for our clients.
  • Delivering comprehensive reports and action plans for breakdowns, including detailed parts lists when necessary.
  • Offering friendly and efficient technical support to customers over the phone, ensuring their satisfaction and confidence in our services.
  • Mentoring and guiding junior staff members to foster their growth and development.
  • Collaborating closely with the technical manager and supporting the After-sales team and clients with any technical issues that arise.
  • Upholding strict adherence to all Health & Safety processes and procedures, prioritising the well-being of both our team and our clients.
  • Maintaining meticulous servicing reports and ensuring paperwork is of the highest standard.
  • Assisting the installation team as needed, showcasing your versatility and commitment to the team’s success.
  • Willingness to travel during the week as required, embracing new challenges and experiences.


Core Knowledge, Skills & Disposition:

  • Proficiency in welding techniques.
  • Possession of IPAF/PASMA License.
  • Previous experience in a similar role, demonstrating your expertise in mechanical or electrical engineering.
  • Proactive teamwork mindset coupled with the ability to work independently when necessary.
  • Excellent planning, organisational, and prioritisation skills to manage your workload effectively.
  • Strong communication skills, enabling you to liaise effectively with colleagues, clients, and other trades.
  • Proficiency in Microsoft Office suite.
  • Valid Full Driving License.


Personality & Disposition:

  • Embrace a flexible attitude and a willingness to acquire new skills.
  • Reliability and commitment to meeting tight deadlines consistently.
  • Demonstrated initiative and sound judgment in problem-solving.
  • Sharp analytical skills and the ability to think creatively to resolve complex issues.
  • Exceptional interpersonal and communication skills, both verbal and written.


Additional Perks:

  • Competitive Salary (Dependent on Experience).
  • Comprehensive Pension Scheme.
  • Company Health and Well-being Support Package.
  • Generous Holiday Allowance: 21 days plus bank holidays (with additional leave accrued annually, up to 5 days).
  • Additional ‘Birthday’ Holiday.
  • Overnight expenses covered when working away.